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FAQ

Can I cancel during my free Premium trial without getting charged?

Yes. You won’t be charged if you cancel your Premium plan within the free trial period. Please note that this only applies to the Premium plan that features the one month trial and bills every three months. There is no trial period if you opted out to gain full access to LinkedIn Optimization or selected the plan that bills monthly. After cancellation, your account will be downgraded to 2 scans per month. If you forgot to cancel within your period, please refer to our Cancellation and Refund Policy

Can I change my premium account at any time?

Yes. You can cancel your Jobscan subscription at any time in your account.

What types of payment does Jobscan accept?

Our online checkout is processed securely by payment provider Stripe, which accepts Visa, MasterCard, American Express and Discover.

Is my data safe and secure on Jobscan?

We use industry-standard encryption methods for handling your password and we do not store your credit card information. Our server is backed up regularly so your data is safe with us.

Why am I not receiving my monthly free scans?

Monthly free scans is capped at 5 scans total. For example, if you have 3 scans on 3/30, then you'll receive 2 scans on 4/1. However, you'll continue to receive scans beyond 5 from friend referrals or participating in our marketing campaigns.

Why is my card being charged $0.99?

Jobscan will make a temporary $0.99 authorization on your card to verify it. This is an authorization only and will be refunded to you. Your bank may inform you of the authorization.

What's your privacy policy?

Here is our Privacy Policy.

Still have questions?

See the full Jobscan Terms of Service Agreement or Email us at [email protected].

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