Frequently Asked Questions



Can I cancel within my free trial and not get charged?
Yes, you will not be charged if you cancel your plan within the trial period. After cancellation, your account will be downgraded to 5 scans per month.
Is Jobscan’s algorithm based off of real Applicant Tracking Systems?
Yes. There are more than 300 ATS vendors in the marketplace, and we have identified the commonalities among the top ten ATS used by Fortune 500 companies such as Taleo, iCIMs, Jobvite, and more. The common denominators among ATSes are keyword searches, keyword frequency, exact-match keywords, resume content parsing, and match rate. We continue to fine tune Jobscan with similar algorithms on a regular basis.
What match rate should I aim for?
80% is a good match rate to increase your interview chances.
How is your match rate calculated?
Do verb tenses (manage vs. managed) matter?
Yes they do. From our research, most ATS don’t recognize verb tense differences. So we recommend matching the keywords exactly to how they are presented in the job description.
Do word variations matter?
Yes they do. Again, most ATS aren’t intelligent enough to correlate “MBA” and “Master’s of Business Administration,” or “manage projects” and “project management.” We recommend matching the exact term as it is phrased in the job description. Additionally, every company has unique cultures and terminologies. Matching the exact keywords and phrases can be one way for you to position yourself as a good fit.
Do soft skills such as verbal communication, teamwork, or collaboration matter as much as hard skills such as Linux, Java, or accounting?
Soft skills are less likely to be searched by a recruiter. Self-reported soft skills also don’t carry much weight with recruiters because they are hard to quantify. Focus on the hard skills when incorporating them into your resume.
What's the difference between a "skill" and a "keyword" on Jobscan?
On the results page, we break out the analysis by showing you skills matched and keywords matched. Skills are matched based off of our internal database of skills that we have built and are more likely to be relevant to employers. The Keywords section are words that appear frequently in the job description, but are not currently classified as skills by us. These could be skills we don't know about or terminology used by employers that may be relevant. Please use your discretion to determine whether these should be included in your resume.
Are cover letters still important today? Are they being scanned?
It depends on the industry and the particular ATS being used. Government, academic, and conservative or traditional employers are most likely to read cover letters; recruiters in other industries are generally less likely to. We’ve encountered few ATS that search for keywords within cover letters.
Is my resume shared with recruiters?
No. We are currently not working with recruiters. "Make my resume searchable to recruiters" checkbox on the homepage is to grant us permission to share your resume with recruiters when we partner with them in the future.
How do I cancel my account?
Instructions for cancelling your account are at the bottom of your account details page. If you paid with a credit card, there will be a button to cancel. If you paid with Paypal, there will be instructions for how to cancel with Paypal.
When do I get my 5 free monthly scans?
First, make sure your email is verified. You can check this in your account settings page. The 5 additional scans will be deposited monthly on the day of the month you joined. So if you joined on May 20th, you will receive the additional 5 scans on June 20th, July 20th, ...
Why is my card being charge $0.99?
Jobscan will make a temporary $0.99 authorization on your card to verify it. This is an authorization only and will be refunded to you. Your bank may inform you of the authorization.