Frequently Asked Questions

You’ve got questions, we’ve got answers! Take a look at our frequently asked questions to see what’s what at Jobscan.
We also have a ton of great job search resources on our blog and in our Learning Center to answer the most pressing job search and resume questions.
How do I contact Jobscan?
If you don’t see your answer here, please feel free to chat with us live (in the orange box on the screen, 10AM to 6PM PST) or email us anytime at [email protected]
Is Jobscan’s algorithm based off of real Applicant Tracking Systems?
Yes. There are more than 300 ATS vendors in the marketplace, and we have identified the commonalities among the top ATS used by Fortune 500 companies such as Taleo, iCIMs, Jobvite, and more. The common denominators among ATS are keyword searches, keyword frequency, keyword ratios, exact-match keywords, resume content parsing, and match rate.
We continue to fine tune Jobscan with similar algorithms on a regular basis.
What match rate should I aim for?
80% is a good match rate to increase your interview chances, the higher the better!
How is your match rate calculated?
Please see How to Use Jobscan: A Step-by-Step Guide for a more complete breakdown of our match rate. If you have additional questions about our algorithms, the support team is always available to help.
What qualifies as a scan?
A scan is any Jobscan comparison of your resume with a job description. Once you edit your resume you'll need to "re-scan" to see an updated match report. Each "re-scan" counts as an additional scan in your account. You can view your Scan History to see previous results, re-scan an older scan, and track your interview progress.
Do verb tenses (manage vs. managed) matter?
Yes they do. From our research, most ATS don’t recognize verb tense differences. So we recommend matching the keywords exactly to how they are presented in the job description to ensure your keyword is being noticed in an ATS.
Do word variations matter?
Yes they do. Most ATS aren’t intelligent enough to correlate “MBA” and “Master’s of Business Administration,” or “manage projects” and “project management.” We recommend matching the exact term as it is phrased in the job description. Additionally, every company has unique cultures and terminologies. Matching the exact keywords and phrases can be one way for you to position yourself as a good fit.
Do soft skills such as verbal communication, teamwork, or collaboration matter as much as hard skills such as Linux, Java, or accounting?
Soft skills are less likely to be searched by a recruiter. Self-reported soft skills also don’t carry much weight with recruiters because they are hard to quantify. Focus on the hard skills when incorporating them into your resume and when you aim to incorporate soft skills be sure they are measurably displayed.
What's the difference between a "skill" and a "keyword" on Jobscan?
On the results page, we break out the analysis by showing you skills matched and keywords matched. Skills are matched based off of our internal database of skills that we have built and are more likely to be relevant to employers. The Keywords section are words that appear frequently in the job description, but are not currently classified as skills. Keywords are “buzzwords” that the company repeats, which you can incorporate into your resume, cover letter or even speaking during your interview to display your knowledge of the job and company jargon.
Are cover letters still important today? Are they being scanned?
It depends on the industry and the particular ATS being used. Government, academic, and conservative or traditional employers are most likely to read cover letters; recruiters in other industries are generally less likely to. We’ve encountered few ATS that search for keywords within cover letters. Basically - if an application is asking for a cover letter, they’re likely to scan it through ATS. You can read more about cover letters in our Learning Center.
Is my resume shared with recruiters?
No. We are currently not working with recruiters. "Make my resume searchable to recruiters" checkbox on the homepage is to grant us permission to share your resume with recruiters when we partner with them in the future. You can always “uncheck” the box if you change your mind.
When do I get my 5 free monthly scans?
First, make sure your email is verified. You can check this in your account settings page. The 5 additional scans will be deposited monthly on the day of the month you joined. So if you joined on May 20th, you will receive the additional 5 scans on June 20th, July 20th, etc.
How do I cancel my account?
Instructions for cancelling your account are at the bottom of your account details page. If you paid with a credit card, there will be a button to cancel. If you paid with Paypal, there will be instructions for how to cancel with Paypal.
Can I cancel during my free Premium trial without getting charged?
Yes. You won’t be charged if you cancel your Premium plan within the free trial period. Please note that this only applies to the Premium plan that features the one month trial and bills every three months. There is no trial period if you opted out to gain full access to LinkedIn Optimization or selected the plan that bills monthly. After cancellation, your account will be downgraded to 5 scans per month. If you forgot to cancel within your period, please refer to our Cancellation and Refund Policy.
Why is my card being charged $0.99?
Jobscan will make a temporary $0.99 authorization on your card to verify it. This is an authorization only and will be refunded to you. Your bank may inform you of the authorization.