Jobscan has helped land interviews with
5 Customer Service Manager Resume Writing Tips
Composing a great resume is a matter of strategy. Put yourself in the recruiter’s shoe: what would you like to see in an applicant? Follow the suggestions below to get great tips that make resume-writing easy, and get your resume recruiter-ready in no time.
Tip # 1: Follow instructions and showcase your attention to detail
Some hiring managers start thinning out the candidate pool before they even touch the ATS. Pay close attention to the application instructions so that you don’t get a rejection email a day after applying. Keep an eye out for:
- Special submission methods
- Specific formatting instructions
- Chronology preferences
Failing to comply with these first-step requests will make you look uninterested, or worse — negligent. Hiring managers want to see thoroughness and don’t want to waste their time.
Tip # 2: Polish your resume to perfection
Another excellent way to show off your attention to detail — which, by the way, is a crucial skill for customer service management — is submitting a flawless resume. Typos and grammatical errors are often a dealbreaker when applying for any job, but especially this one. You’ll come off as an unprofessional candidate who’s not interested enough in the position to bother opening up spellcheck.
Hiring managers want to know they’ll be able to trust you as you perform your daily duties. Nobody’s looking for an employee that they’ll have to micro-manage. Prove that you’re capable of catching mistakes, whether those mistakes are made by your team or by yourself, by double-checking your work.
Tip # 3: Use metrics to showcase your experience as a customer service manager
Recruiters and hiring managers scan dozens of resumes in a day. How can they tell, when every applicant’s making the same claims, who the best candidates are? Make it easy for them.
Use figures and percentages to define your previous accomplishments in customer service. Avoid claims that can’t be substantiated, like:
- Excellent team player.
- Great at budgeting.
Swap them for sentences that look like:
- Managed a team of 25+ staff members.
- Increased sales by 13% by implementing a new service approach.
Be specific, but remember to keep your statements concise. Use action words whenever possible to make your entries more engaging.
Tip # 4: Avoid embellishing your customer service manager resume with “white lies”
People will say anything they can think of in their resume or in the interview to impress the hiring manager. However, they forget they’re dealing with trained professionals! Getting caught in a lie will immediately disqualify you from the application process.
Even if you get away with lying and land the job, if the truth comes out during your employment, you can be fired on the spot. Everything you worked for will be gone. It’s just not worth it. Just focus on your actual skills.
Tip # 5: Introduce yourself as a customer service manager
Include a short paragraph at the beginning of your resume where you summarize your career arc. This section will help you grab the recruiter’s attention by providing a snapshot of what they’ll see in your resume. Keep it brief, but don’t forget to include your:
- Years of experience in customer service.
- Relevant education and credentials.
- Two or three big accomplishments throughout your career.