Customer Service Manager Resume Skills: Best Examples and Tips

Use a simple, clean format that highlights your skills and experiences. Focus on readability by using bullet points and short phrases to present your skills. Properly organize your resume into education, experience, and skills sections.

“Adding a skills section to your resume is a great way to draw the recruiter’s attention to your most relevant strengths and competencies.”

– Ashley Watkins, NCRW, NCOPE, Job Search Coach

For example, a customer service manager resume bullet points might look like this:

• Led a team of 15 customer service representatives, improving team performance by 20% through effective training and management.
• Spearheaded sales initiatives that increased customer retention rates by 15% within the first year.
• Implemented new business strategies that streamlined operations, resulting in a 30% reduction in response times.
• Utilized Microsoft Office to create comprehensive reports, enhancing communication with upper management.
• Conducted regular training sessions to ensure the team was up-to-date with the latest industry trends and best practices.

Hitting all the top job requirements with your skills list will help you rank highly for a keyword search within an applicant tracking system. But don’t stop there. Add context for every skill elsewhere in your work experience.

If a recruiter is excited by your customer service skills, for example, the first thing they’ll do is skim your work experience to figure out when, how, and how much you used that skill.

As you list your responsibilities, it’s also important to highlight your specific achievements wherever you can.

“For soft skills, it’s often more effective to demonstrate them in the context of your past work experience. Instead of merely stating “excellent team player”, you are better off saying “collaborated with a cross-functional team of 6 on a new product launch that boosted sales by 30% in one year”. Examples of specific accomplishments or business outcomes speak louder than buzzwords.”

– Ana Lokotkova, Career Coach and Advisor

Instead of saying,

“Managed team and helped with customer issues.”

You could say,

“Successfully managed a team of 10 customer service representatives, resolving customer issues efficiently and improving customer satisfaction scores by 25%.”

This demonstrates your level of expertise with the skills you listed. It gives the recruiter more reason to be interested in you as a result.

If you’re applying for a role requiring a broad skillset, categorize your skills.

“If you opt to include a designated skills section on your resume, include up to 10 of your core competencies. Excessive skills lists are overwhelming and sometimes confusing to the reader.”

– Kelli Hrivnak, Marketing and Tech Recruiter

• Leadership: Management, Coaching
• Business: Sales, Business, Business Administration, Project Management
• Technical: Microsoft Office, Reporting

Use numbers to quantify your accomplishments wherever possible. This helps potential employers understand your abilities and the impact you can have on their organization.

“Recruiters and hiring managers are looking for relevancy of how and when you applied those skills, so provide examples of this in your experience section. Bonus tip: Don’t just insert the skill like a task–include results.”

– Kelli Hrivnak, Marketing and Tech Recruiter

Instead of saying,

“Improved customer service processes.”

You could say,

“Enhanced customer service processes, leading to a 40% increase in customer satisfaction scores within six months.”

Read the description carefully and emphasize the relevant skills and experiences. Highlight the skills that the employer seeks and provide examples of how you’ve used those skills in your previous roles. Doing so can demonstrate that you’re a strong fit for the position and increase your chances of being invited to an interview.

“The ‘one-size-fits-all’ approach doesn’t work when it comes to your resume. For every job application, tailor your skill set to match the job description. Most companies use Applicant Tracking Systems (ATS) that filter candidates based on keywords and skills listed in the job description. So, research the role you’re applying for and distill the skills required.”

– Ana Lokotkova, Career Coach and Advisor

In order to do this, “you must first understand what skills are most important for the target role,” says Ashley Watkins.

Sample job description for customer service manager:

Seeking an experienced Customer service manager to lead our customer service team, drive customer satisfaction, and implement strategies to improve service delivery. Responsibilities include managing daily operations, developing training programs for staff, and collaborating with sales and marketing teams to enhance customer experience.

Resume bullet points tailored to the job description:

• Developed and implemented a comprehensive training program for customer service staff, resulting in a 30% increase in service efficiency.
• Collaborated with sales and marketing departments to create strategies that improved customer engagement by 20%.
• Managed daily operations of the customer service department, ensuring timely and effective resolution of customer inquiries.

“Focus on the sought-after and in demand skills. A great way to figure out what is currently in demand is by researching current job openings from your preferred companies and reading through the posting. Pay close attention to the preferred requirements section and build your skills section based on this list.”

– Chelsea Jay, Career & Leadership Development Coach – Seasoned and Growing

Start each bullet point with an action verb. An action verb expresses an action, such as “create,” “build,” “manage,” “lead,” or “implement.”

Action verbs grab the reader’s attention and paint a vivid picture of what you accomplished at work.

Action verbs make your resume more interesting to read. They also show the kind of can-do attitude that employers are looking for.