Top Secretary Skills for a Resume That Gets Interviews

Use a simple, clean format that highlights your skills and experiences. Focus on readability by using bullet points and short phrases to present your skills. Properly organize your resume into education, experience, and skills sections.

“Adding a skills section to your resume is a great way to draw the recruiter’s attention to your most relevant strengths and competencies.”

– Ashley Watkins, NCRW, NCOPE, Job Search Coach

For example, secretary resume bullet points might look like this:

• Managed office calendar and scheduled appointments for a team of 10 executives, resulting in improved time management and increased productivity.
• Organized and maintained electronic and paper files, enhancing overall office efficiency by 20%.
• Coordinated domestic and international travel arrangements, reducing travel costs by 15% through strategic planning and vendor negotiation.
• Utilized Microsoft Office Suite to create reports and presentations, contributing to a 25% increase in project approval rates.
• Demonstrated strong interpersonal skills by effectively communicating with clients and colleagues, leading to a 30% increase in client satisfaction scores.

Hitting all the top job requirements with your skills list will help you rank highly for a keyword search within an applicant tracking system. But don’t stop there. Add context for every skill elsewhere in your work experience.

If a recruiter is excited by your customer service skills, for example, the first thing they’ll do is skim your work experience to figure out when, how, and how much you used that skill.

As you list your responsibilities, it’s also important to highlight your specific achievements wherever you can.

“For soft skills, it’s often more effective to demonstrate them in the context of your past work experience. Instead of merely stating “excellent team player”, you are better off saying “collaborated with a cross-functional team of 6 on a new product launch that boosted sales by 30% in one year”. Examples of specific accomplishments or business outcomes speak louder than buzzwords.”

– Ana Lokotkova, Career Coach and Advisor

Instead of saying,

“Answered phones and scheduled appointments.”

You could say,

“Efficiently managed high-volume phone calls and effectively coordinated appointment schedules, resulting in a 20% increase in client retention.”

This demonstrates your level of expertise with the skills you listed. It gives the recruiter more reason to be interested in you as a result.

If you’re applying for a role requiring a broad skillset, categorize your skills.

“If you opt to include a designated skills section on your resume, include up to 10 of your core competencies. Excessive skills lists are overwhelming and sometimes confusing to the reader.”

– Kelli Hrivnak, Marketing and Tech Recruiter

• Administrative Skills: Management, Administrative, Scheduling, Travel arrangements
• Technical Skills: Microsoft Office, Computer literacy
• Communication Skills: Phone, Interpersonal

Use numbers to quantify your accomplishments wherever possible. This helps potential employers understand your abilities and the impact you can have on their organization.

“Recruiters and hiring managers are looking for relevancy of how and when you applied those skills, so provide examples of this in your experience section. Bonus tip: Don’t just insert the skill like a task–include results.”

– Kelli Hrivnak, Marketing and Tech Recruiter

Instead of saying,

“Managed travel arrangements for staff.”

You could say,

“Coordinated travel arrangements for a team of 15, optimizing itineraries and reducing travel expenses by 10% annually.”

Read the description carefully and emphasize the relevant skills and experiences. Highlight the skills that the employer seeks and provide examples of how you’ve used those skills in your previous roles. Doing so can demonstrate that you’re a strong fit for the position and increase your chances of being invited to an interview.

“The ‘one-size-fits-all’ approach doesn’t work when it comes to your resume. For every job application, tailor your skill set to match the job description. Most companies use Applicant Tracking Systems (ATS) that filter candidates based on keywords and skills listed in the job description. So, research the role you’re applying for and distill the skills required.”

– Ana Lokotkova, Career Coach and Advisor

In order to do this, “you must first understand what skills are most important for the target role,” says Ashley Watkins.

Sample job description for secretary:

Seeking a detail-oriented Secretary to manage administrative tasks, coordinate travel arrangements, and support our management team. Responsibilities include scheduling meetings, maintaining office records, and handling communication through phone and email.

Tailored resume bullet points:

• Successfully managed executive schedules, ensuring conflict-free appointments and meetings, which improved team efficiency by 25%.
• Developed a comprehensive filing system that streamlined record-keeping processes, saving 10 hours of administrative work per week.
• Handled high-volume phone and email communications, ensuring prompt and professional responses, leading to a 15% increase in client satisfaction.

“Focus on the sought-after and in demand skills. A great way to figure out what is currently in demand is by researching current job openings from your preferred companies and reading through the posting. Pay close attention to the preferred requirements section and build your skills section based on this list.”

– Chelsea Jay, Career & Leadership Development Coach – Seasoned and Growing

Start each bullet point with an action verb. An action verb expresses an action, such as “create,” “build,” “manage,” “lead,” or “implement.”

Action verbs grab the reader’s attention and paint a vivid picture of what you accomplished at work.

Action verbs make your resume more interesting to read. They also show the kind of can-do attitude that employers are looking for.