Cashier Skills
The key hard and soft skills required for a cashier job in 2023 based on our database of over 10 million real job listings.
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Cashier skills include providing exceptional customer service while processing sales transactions. They ensure accuracy in handling cash and other forms of payment and maintain a tidy and organized checkout area.Cashiers work in various industries, including retail, food service, and hospitality. They play a critical role in creating a positive and memorable experience for customers.
A cashier’s job involves greeting customers, answering questions, and resolving any issues that may arise during the checkout process. Cashiers must be knowledgeable about the products or services offered by their company, in order to provide accurate information to customers.
How we got the data
The data in this report was pulled from Jobscan’s database of more than 10 million job descriptions and 17 million resumes.
We analyzed the job descriptions to find the skills that employers want the most. Then we analyzed the resumes to see which skills appeared most frequently.
Armed with this knowledge, job seekers can easily tailor their resumes and cover letters to highlight the most relevant skills for each job they apply to.
top 10 cashier Hard Skills
top 10 cashier Soft Skills
top 10 cashier Skills on Resumes with High Match Rate
- Customer Service
- Communication
- Sales
- Professional
- Positive
- Organized
- Friendly
- Time Management
- Retail
- Flexible
Top 10 cashier skills
Examples of how to write this skill on your resume:
- Consistently provided exceptional customer service to over 100 customers per day.
- Handled customer complaints and resolved issues in a timely and professional manner.
- Demonstrated strong communication skills by greeting customers, answering questions, and providing product recommendations.
- Developed a rapport with regular customers, building loyalty and increasing repeat business by 15%.
Examples of how to write this skill on your resume:
- Convinced over 50% of customers to enroll in the store loyalty program.
- Upsold promotional products to customers, leading to a 30% increase in sales during the promotion period.
- Utilized product knowledge to recommend additional items to customers.
- Assisted in setting up eye-catching displays and product arrangements, resulting in a 15% increase in sales.
Examples of how to write this skill on your resume:
- Developed a regular customer base by engaging in friendly conversation and remembering their preferences.
- Assisted customers in finding products and making recommendations based on their needs.
- Successfully resolved customer complaints and issues with a friendly and empathetic approach.
- Actively listened to customer concerns and feedback, using their input to improve service standards and increase customer loyalty.
Examples of how to write this skill on your resume:
- Maintained accurate records of transactions and cash balances, ensuring compliance with company policies and procedures.
- Developed strong product knowledge across various departments, allowing for efficient customer assistance.
- Proficient in operating cash registers, processing payments, and handling cash, with zero discrepancies or errors.
- Proven ability to manage customer complaints and resolve issues effectively, resulting in a 90% satisfaction rate.
Examples of how to write this skill on your resume:
- Accurately processed an average of 150 transactions daily with minimal errors.
- Carefully inspected the merchandise for damage or defects before scanning and processing sales.
- Consistently verified prices and discounts to ensure customers received accurate pricing information.
- Conducted thorough verification of customer identification and payment methods to prevent fraudulent transactions.
Examples of how to write this skill on your resume:
- Maintained a courteous and respectful attitude toward all customers, resulting in a 95% satisfaction rating based on customer feedback.
- Assisted elderly and disabled customers by offering to carry their bags and escorting them to their vehicles.
- Actively listened to customer concerns and complaints while empathizing with their frustrations.
- Greeted customers with a friendly smile and welcoming attitude.
Examples of how to write this skill on your resume:
- Adapted to changing store policies and procedures, ensuring that customers were satisfied with their shopping experience.
- Demonstrated flexibility by being available for shifts outside of regular working hours, including weekends and holidays.
- Successfully managed unexpected challenges, such as equipment breakdowns, by quickly finding solutions.
- Assisted with various store tasks outside of cashier duties, such as restocking shelves and tidying up the store during quiet periods.
Examples of how to write this skill on your resume:
- Consistently arrived early for scheduled shifts, ensuring the checkout area was ready for customers before opening.
- Successfully completed training on new procedures, showing a dedication to staying up-to-date on industry standards and expectations.
- Volunteered to take on extra shifts during busy holiday periods, ensuring the store had enough staff to handle increased customer traffic.
- Participated in community service initiatives sponsored by the store, showing a commitment to being a positive representative of the brand.
Examples of how to write this skill on your resume:
- Consistently communicated promotions and deals to customers, resulting in a 25% increase in add-on sales.
- Answered customer inquiries in a clear and concise manner.
- Demonstrated strong listening skills by accurately understanding and fulfilling customer requests.
- Consistently maintained clear and effective communication with team members during busy periods, ensuring smooth operations.
Examples of how to write this skill on your resume:
- Trained in proper handling and storage of hazardous materials.
- Maintained a clean and organized workspace, ensuring a safe and accident-free environment for colleagues and customers.
- Enforced safety policies and procedures, leading to a 30% reduction in workplace incidents and injuries.
- Conducted regular safety inspections and audits, identifying and addressing potential hazards before they became a problem.
Optimize your resume in minutes
5 tips for writing a cashier resume
Create a bulleted resume skills section
Use a simple, clean format that highlights your skills and experiences. Focus on readability by using bullet points and short phrases to present your skills. Properly organize your resume into education, experience, and skills sections.
“Adding a skills section to your resume is a great way to draw the recruiter’s attention to your most relevant strengths and competencies.”
– Ashley Watkins, NCRW, NCOPE, Job Search Coach
For example, a cashier’s bullet points might look like this:
- Proficient in operating point-of-sale (POS) systems.
- Proficient in basic math.
- Able to multitask in a fast-paced environment.
Hitting all the top job requirements with your skills list will help you rank highly for a keyword search within an applicant tracking system. But don’t stop there. Add context for every skill elsewhere in your work experience.
If a recruiter is excited by your point-of-sale system skills, for example, the first thing they’ll do is skim your work experience to figure out when, how, and how much you used that skill.
Highlight skills and achievements in your work experience section
As you list your responsibilities, it’s also important to highlight your specific achievements wherever you can.
“For soft skills, it’s often more effective to demonstrate them in the context of your past work experience. Instead of merely stating “excellent team player”, you are better off saying “collaborated with a cross-functional team of 6 on a new product launch that boosted sales by 30% in one year”. Examples of specific accomplishments or business outcomes speak louder than buzzwords.”
– Ana Lokotkova, Career Coach and Advisor
For example, if you processed transactions for 100 customers per day, be sure to mention this accomplishment.
Instead of saying,
“Operated cash registers and processed transactions.”
You could say,
“Operated cash registers and processed transactions for 100 customers per day.”
This demonstrates your level of expertise with the skills you listed. It gives the recruiter more reason to be interested in you as a result.
Break resume skills sections into categories
If you’re applying for a role requiring a broad skillset, categorize your skills.
“If you opt to include a designated skills section on your resume, include up to 10 of your core competencies. Excessive skills lists are overwhelming and sometimes confusing to the reader.”
– Kelli Hrivnak, Marketing and Tech Recruiter
For example, someone applying for a role as a cashier might benefit from segmenting their skill lists as follows:
Technical Skills:
- Point-of-sale (POS) systems
- Knowledge of basic math and computer skills
- Basic knowledge of inventory management
Soft Skills:
- Excellent customer service skills
- Active listening and problem-solving abilities
- Strong communication and interpersonal skills
- Attention to detail and accuracy
Quantify your achievements
Use numbers to quantify your achievements wherever possible. This helps potential employers understand your abilities and the impact you can have on their organization.
“Recruiters and hiring managers are looking for relevancy of how and when you applied those skills, so provide examples of this in your experience section. Bonus tip: Don’t just insert the skill like a task–include results.”
– Kelli Hrivnak, Marketing and Tech Recruiter
Instead of saying,
“Processed customer transactions and maintained accurate cash drawer.”
You could say,
“Processed customer transactions with 100% accuracy, balancing cash drawer daily within a $5 discrepancy limit.”
By using numbers, you give hiring managers a better sense of your value.
Tailor your resume to the job description
Read the description carefully and emphasize the relevant skills and experiences. Highlight the skills that the employer seeks and provide examples of how you’ve used those skills in your previous roles. Doing so can demonstrate that you’re a strong fit for the position and increase your chances of being invited to an interview.
“The ‘one-size-fits-all’ approach doesn’t work when it comes to your resume. For every job application, tailor your skill set to match the job description. Most companies use Applicant Tracking Systems (ATS) that filter candidates based on keywords and skills listed in the job description. So, research the role you’re applying for and distill the skills required.”
– Ana Lokotkova, Career Coach and Advisor
In order to do this, “you must first understand what skills are most important for the target role,” says Ashley Watkins.
Here’s an example of how to tailor a cashier’s resume to a job description:
Job Title: Cashier
Requirements:
- Strong customer service skills.
- Ability to handle cash and operate a POS system.
- Attention to detail and accuracy in handling transactions.
Tailored Resume Description:
- Provided exceptional customer service to an average of 100 customers per day, resulting in a 90% customer satisfaction rating.
- Proficient in handling cash and operating a variety of POS systems, with no discrepancies or errors in over 500 transactions.
- Demonstrated keen attention to detail in handling transactions, ensuring 100% accuracy in balancing cash drawers at the end of each shift.
“Focus on the sought-after and in demand skills. A great way to figure out what is currently in demand is by researching current job openings from your preferred companies and reading through the posting. Pay close attention to the preferred requirements section and build your skills section based on this list.”
– Chelsea Jay, Career & Leadership Development Coach – Seasoned and Growing
Bonus Tip: Use action verbs
Start each bullet point with an action verb. An action verb expresses an action, such as “create,” “build,” “manage,” “lead,” or “implement.”
Action verbs grab the reader’s attention and paint a vivid picture of what you accomplished at work.
Action verbs make your resume more interesting to read. They also show the kind of can-do attitude that employers are looking for.
FAQs
The most important skills for a cashier to have on their resume are customer service, sales, retail, attention to detail, flexibility, friendliness, communication, basic math, and commitment.
Having experience with cash handling and point-of-sale systems is also important for cashiers to include on their resumes.
Skills that are not directly related to the job, such as proficiency in a foreign language or graphic design, are not as important. Additionally, skills that are common and expected of all employees, such as punctuality, do not necessarily need to be highlighted on a resume.
Emphasize experiences where excellent customer service was provided. This could include handling customer complaints or inquiries, helping customers make informed purchase decisions, and making customers feel welcomed and valued.
Highlight experiences where collaboration and cooperation were essential. This could include working closely with other cashiers, collaborating with sales associates to cross-promote products, or assisting with training new team members.
Feature experiences where effective communication was crucial. This could include interacting with customers to provide product information or answer questions, communicating with supervisors or colleagues to resolve issues, or delivering clear and concise instructions to new team members.
You need strong customer service skills, attention to detail, basic math skills, the ability to work in a fast-paced environment, and the ability to handle cash and operate point-of-sale systems.
Additionally, being able to effectively communicate and work as part of a team is important in ensuring smooth operations at the checkout.
