Receptionist Resume Examples, Skills, and Keywords

Whether you’re a seasoned or an aspiring receptionist, you must make sure to showcase your attention to detail and communication skills in your resume. Dazzle any potential employers by following our receptionist resume examples with keyword optimization.

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Receptionist Resume Sample

‌Receptionists play a critical role in any organization. As the first point of contact, you’ll be in charge of so much more than picking up phones and organizing your employer’s daily schedule. You’ll be the company’s face. That’s why you want to ensure you’re making a terrific first impression—and what better way to do so than with a carefully tailored receptionist resume that makes you look like the professional you are.

Are you trying to write a stellar receptionist resume but cannot find the right words? Believe it or not, you’re not alone. Even the most seasoned receptionists can find it a bit intimidating to put their experience and skills on paper. The hardest part, however, is getting started. Once you get the words flowing, everything else should come naturally.

‌If you follow our bulletproof receptionist resume samples, you’ll be one step closer to landing the job of your dreams. You already have all the information you will need. Let our comprehensive yet concise guide help you take care of the rest. Have a look at this receptionist resume sample and use it as a template to make yours pop.

Tarry Lewis

Atlanta, Georgia • (555) 555-1234 • tarrylewist@email.com • linkedin.com/in/tarry-lewis

Medical Receptionist with 15 years of Experience

Patient-focused professional with 15 years’ broad-ranging experience performing administrative management in corporate, nonprofit, medical, pharmaceutical, and physician’s office environments. Highly organized and detail-oriented, with a proven ability to manage office functions, provide proactive support, and facilitate successful project deliverables. Thrives on diverse challenges and maintains confidentiality, tact, and diplomacy when handling sensitive issue resolution. Committed to patient-focused empathy and superior customer service.

Skills

Calendar Management | Appointment Scheduling | Project Management | Process Improvement | EHR & EMR | Medical Terminology | Billing & Coding | Collections | HIPAA Compliance | Confidentiality | Leadership Support | Staff Training | Relationship Management | Teamwork | Complex Communication

Experience
Hero Medical, Atlanta, GA • Medical Receptionist
(06/2019) - Present

Operated the Resource Scheduler meeting room reservation system, effectively scheduling high-volume daily appointments and corporate meeting room reservations.

  • Processed 100 tickets per day and effectively handled incoming correspondence from internal HR partners
  • Managed multi-line phone system and provided administrative support within an assigned area involving interaction with levels of management and staff
EMedical Corp, Atlanta, GA • Senior Administrative Assistant
(01/2016 - 06/2019)

Provided administrative support to the Vice President of Regulatory Affairs and Senior Leadership team. Served as a trusted training and development leader, and as 1st point-of-contact to internal and external partners at all levels.

  • Scheduled meetings, processed expense reports, and coordinated domestic and international travel itineraries
  • Organized large meetings for cross-functional events on- and off-site, scheduled, and coordinated interviews, maintained organizational charts and distribution lists, and handled confidential correspondence
  • Credited for role in key projects including process improvement through updating standard operating procedures (SOPs) and regulatory protocol documents utilizing Microsoft Word templates
  • Met timelines and targets while managing complex projects with conflicting priorities and deadlines
  • Worked directly with manufacturing sites, third party vendors, FDA, and health authorities on a global level
  • Managed large scale-data entry metrics and analytics requiring persistent attention to detail
  • Earned recognition for delivering results and connecting with team members in organizing, planning, and scheduling 3-day off-site meeting events and activities for 40 people
MRI Center of Atlanta, Atlanta, GA • Receptionist
(02/2013 - 01/2016)

Greeted patients in a professional and timely manner, answered a multi-line phone system, and provided troubleshooting for company inquiries within high-volume medical practice environment.

  • Scheduled patient appointments and managed patient schedules with accuracy and high attention to detail
  • Coordinated patient appointment scheduling for ultrasounds, CT Scans, and other testing and physician appointments; consistently ensured compliance with company, State, and Federal policies and procedures.
  • Filed patient correspondence and matched medical records with claim forms requiring documentation
  • Managed confidential insurance information and Medicaid claims, collected credit card and cash co-payments, and managed daily bank deposits
  • Verified patients’ demographic and updated medical information and patient charts
Certifications
Arlington, VA Association of State & Territorial Health Officials (ASTHO)

Contact Tracing Training and Certificate

MEDICAL ADMINISTRATIVE ASSISTANT CERTIFICATION

Resume written by Lezlie Garr

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Receptionist Resume Skills and Keywords

Did you know that recruiters are increasingly using applicant tracking systems (ATS)? This software helps them save time and resources as they search for receptionist candidates. Once you and all the other aspiring receptionists submit your resumes, an ATS narrows down the search by looking for resume keywords. You must always analyze the job description and look for the resume skills that will make your receptionist resume stand out.

Once you become a receptionist, you will be the company’s first point of contact with clients, vendors, and anyone who wants to get in touch. That’s why recruiters get diligent in finding a candidate that has certain professional traits. Here are some examples of what receptionist skills could look like.

Top Receptionist Resume Skills

Hard skills

  • Word processing
  • Microsoft Office
  • Industry-specific software
  • Spreadsheets
  • Automated billing systems
  • Database management
  • Cloud computing
  • Scheduling and planning
  • Using phone systems
  • Fast typing
  • Reporting
  • Languages
  • Supply management
  • Bookkeeping
  • Document filing

Soft skills

  • Dependability
  • Approachability
  • Customer service
  • Attention to detail
  • Organization
  • Interpersonal skills
  • Effective communication
  • Prioritizing
  • Multitasking
  • Problem-solving
  • Ability to work under pressure
  • Initiative
  • Self-motivation
  • Responsibility
  • Decisiveness
  • Flexibility
  • Work ethics
  • Confidence
  • Adaptability
  • Proactivity

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5 Resume Writing Tips for Receptionists

Besides optimizing your receptionist resume skills, what else can you do to make yourself more attractive to potential employers? Your years of front desk experience and your typing speed mean nothing if you don’t showcase them effectively on your resume. Follow these tips and increase your chances to become a receptionist.

Tip # 1: Showcase your impeccable writing skills with a polished resume

Any resume, regardless of the field you’re applying for, needs a proper spelling and grammar check. As an aspiring receptionist, you’ll want to be more careful in that department. After all, one of your main tasks in the job will be to maintain written communication with members of the staff, clients, and vendors.

Your employer might pay special attention to your writing skills while reviewing your resume and cover letter. They will think twice before hiring a person who will make the company look unprofessional by making basic grammar mistakes. Take a few extra minutes to ensure your resume is pristine, detail-oriented, and contains typo-free sentences.‌

Tip # 2: Offer a quick overview by providing a compelling professional profile

Before your potential employer dives into your previous work experience, they’ll want to know who you are. Introduce yourself with a few brief sentences. Keep them short and make sure they’re highlighting your most relevant receptionist skills.

If you’re not sure what a professional profile should look like, follow these tips to get started:

  • Use the opening sentence to state your years of experience as a receptionist.
  • Follow with a few sentences describing your strongest abilities.
  • Finalize this paragraph with one or two of your biggest achievements.

Tip # 3: Get familiar with the PAR method

You don’t want your professional experience section to look dull. Simply listing your responsibilities at your previous jobs won’t cut it. You need to enlist compelling statements that will get your potential employer excited to pick you to join their team.

That’s where the PAR method comes in. It stands for problem, action, and resolution. These points are crucial to making each entry in your receptionist’s resume a lot more appealing. Double-check that every bullet point in your professional experience section looks like this:

  • Problem. Introduce a relevant responsibility.
  • Action. Explain how you handled it.
  • Solution. Share the outcome‌ using measurable results.

Tip # 4: Use the active voice

Highlight your past contributions with a lot more stand-out power. Create a more dynamic narrative of your previous experience by using solid and captivating sentences.

Compare the following statements:

  • “The problem was solved by me.”
  • ‌“I solved the problem.”

‌Do you notice the difference? Using passive voice creates less impact and takes the spotlight away from you. Discover over 400 compelling action verbs that will place you as the protagonist of each task.

Tip # 5: Steer clear of unnecessary “enhancements”

You can omit information you don’t consider relevant while writing your resume. However, adding false statements or including experience and skills you don’t truly possess can cause long and short-term problems. You might think that incorporating a few “white lies” into your receptionist resume will help you beat the ATS. While it might put your name out there, it could also raise some red flags.

‌If you’re missing some requirements, be honest about it. Even if you end up not getting the job, you can always find a way to improve your receptionist skills and obtain better opportunities in the future.

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