Medical Receptionist Resume Examples, Skills, and Keywords
Medical receptionist resumes need to showcase a variety of skills, from customer service to understanding medical terminology. Learn how to write and structure a resume that stands out.
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Medical Receptionist Resume Sample
As a medical receptionist, you need to be able to multitask and work well in busy environments, all while maintaining a positive attitude. Along with understanding medical terminology and insurance codes, you also need to provide excellent customer service to patients and assist medical professionals with questions and patient documents.
It’s easy to prove your hard skills by listing certificates and experience. However, soft skills are harder to demonstrate without understanding how hiring managers select their candidates. You need to wisely use your one-page resume to explain how you can fill the position more effectively than other applicants.
This medical receptionist resume example demonstrates how you can balance your soft skills in customer service with your hard skills in insurance and filing.
Atlanta, Georgia • (555) 555-1234 • tarrylewist@email.com • linkedin.com/in/tarry-lewis
Medical Receptionist with 15 years of Experience
Patient-focused professional with 15 years’ broad-ranging experience performing administrative management in corporate, nonprofit, medical, pharmaceutical, and physician’s office environments. Highly organized and detail-oriented, with a proven ability to manage office functions, provide proactive support, and facilitate successful project deliverables. Thrives on diverse challenges and maintains confidentiality, tact, and diplomacy when handling sensitive issue resolution. Committed to patient-focused empathy and superior customer service.
Calendar Management | Appointment Scheduling | Project Management | Process Improvement | EHR & EMR | Medical Terminology | Billing & Coding | Collections | HIPAA Compliance | Confidentiality | Leadership Support | Staff Training | Relationship Management | Teamwork | Complex Communication
Operated the Resource Scheduler meeting room reservation system, effectively scheduling high-volume daily appointments and corporate meeting room reservations.
- Processed 100 tickets per day and effectively handled incoming correspondence from internal HR partners
- Managed multi-line phone system and provided administrative support within an assigned area involving interaction with levels of management and staff
Provided administrative support to the Vice President of Regulatory Affairs and Senior Leadership team. Served as a trusted training and development leader, and as 1st point-of-contact to internal and external partners at all levels.
- Scheduled meetings, processed expense reports, and coordinated domestic and international travel itineraries
- Organized large meetings for cross-functional events on- and off-site, scheduled, and coordinated interviews, maintained organizational charts and distribution lists, and handled confidential correspondence
- Credited for role in key projects including process improvement through updating standard operating procedures (SOPs) and regulatory protocol documents utilizing Microsoft Word templates
- Met timelines and targets while managing complex projects with conflicting priorities and deadlines
- Worked directly with manufacturing sites, third party vendors, FDA, and health authorities on a global level
- Managed large scale-data entry metrics and analytics requiring persistent attention to detail
- Earned recognition for delivering results and connecting with team members in organizing, planning, and scheduling 3-day off-site meeting events and activities for 40 people
Greeted patients in a professional and timely manner, answered a multi-line phone system, and provided troubleshooting for company inquiries within high-volume medical practice environment.
- Scheduled patient appointments and managed patient schedules with accuracy and high attention to detail
- Coordinated patient appointment scheduling for ultrasounds, CT Scans, and other testing and physician appointments; consistently ensured compliance with company, State, and Federal policies and procedures.
- Filed patient correspondence and matched medical records with claim forms requiring documentation
- Managed confidential insurance information and Medicaid claims, collected credit card and cash co-payments, and managed daily bank deposits
- Verified patients’ demographic and updated medical information and patient charts
Additional school course work included practice work cases with ICD-10 & CPT codes
Why this resume works
Medical Receptionist Resume Skills and Keywords
Medical professionals are already busy — they rarely have time to read every single resume that’s submitted. Instead, they will likely use applicant tracking systems (ATS) to sort through candidates’ submissions for specific resume keywords.
The system then sends the hiring manager the candidates who most likely have the medical receptionist resume skills needed to be a good fit. Adding the following skills to your resume can help you get through these filters and in front of a real person.
Top Medical Receptionist Resume Skills
- Customer service
- Verbal and written communication
- Interpersonal skills
- Adaptability
- Multitasking
- Prioritization
- Organization
- Microsoft Office
- Apple and iMac
- Microsoft Outlook
- Time management
- Dependability
- Problem-solving
- Resilience
- Attention to detail
- Medical records
- Insurance codes
- Check-in
- Bookkeeping
- Scheduling
- Phone etiquette
- Directing calls
- Data entry
- Mail organization
- Electronic health records
- Accounts receivable
- Patient care
- Medical terminology
- Proactiveness
- Filing
You already have the skills to do an excellent job as a medical receptionist. By following these six tips, you can turn that experience into an engaging resume that will get employers’ attention.
1. Make the most of your professional summary
In traditional resume formatting, your contact information is followed by a paragraph featuring your personal statement. This paragraph allows you to summarize your skills and experience in an easy-to-read format. Many hiring teams will read your personal statement before they check out anything else, so be sure to make it count. Good medical receptionist resumes include:
- The amount of time you’ve been in the field
- Your most relevant skills
- Several significant accomplishments
For example: “Experienced medical receptionist intent on providing excellent customer service and organizational skills to Greenfield Medical. Over 10 years of receptionist experience, including supporting a six-doctor office, implementing new insurance filing systems, and improving patient retention by 21%.”
2. Think outside past job descriptions
When listing your job history, describe the tasks you actually did, not just the responsibilities listed in your job description. You likely did far more duties than what you were originally hired for.
Explaining what you did at a job gives hiring managers a better idea of your experience. Be specific as possible. “Submitted insurance” is good, but “Filed insurance claims for Blue Cross/Blue Shield and Humana” is better. It allows your true abilities to shine through and gives hiring teams a way to compare your skills with those of other applicants.
3. Shape your resume for each position
Medical receptionists will have a variety of different responsibilities depending on the office. After all, the needs of a dental office are very different from an outpatient surgical center or a hospital. Sending out a single boilerplate resume to every potential employer can make you less attractive than other candidates. Instead, take the time to tailor your resume to the needs of each position.
Tailoring your resume might involve emphasizing different responsibilities or listing other skills. Check the job posting to decide what you should include. It’s always a good idea to build your resume around the requirements listed there.
4. List your certificates
Medical receptionists can get various certifications that allow them to better succeed at their jobs. You may get certifications in medical software, terminology, office procedures, coding, or medical ethics. These certificates are a good indication that you’re both skilled and dedicated to your job.
List your certificates in reverse chronological order in their own section. This makes it easy for potential employers to check for specific certifications and emphasizes your most recent and
5. Add a medical receptionist resume skills section
A medical receptionist skills section helps you accomplish two things. First, if a hiring manager is going to skim your resume, the skills section gives them an easy way to check for things that matter to them. For example, if the hiring team wants a person with experience using a particular patient scheduling software, they can check your skills section to see if you fulfill that.
Second, you can use the skills section to include more medical receptionist resume keywords. Maybe your ability to use Mac computers hasn’t been relevant to your previous positions, but you can list that skill under this heading so it appears in ATS filters.
6. Remember to proofread
The final step of applying for any job is proofreading your resume. As a medical receptionist, precision is important. Typos and errors can be a strike against you. Take the time to triple-check your resume for grammar problems, spelling mistakes, and incorrect information.
Similarly, step back and look at your resume as a whole. Your document design is your first impression on hiring teams. While your document doesn’t need to be a genuine work of art, it should be professional and easy to read. Once you’re happy with how it looks, save the document as a PDF so the formatting won’t change on different computers.
