In a customer service role, you are responsible for maintaining a company’s relationship with its clients. It’s a job with many responsibilities, and customer service can look very different at different companies or levels of service quality.
A representative in a retail business will work directly with people in a store, but a manager at an online business will mostly handle high-level complaints and work with upper management on strategy.
To get a job in customer service, you need a resume designed for the job you want. Since every customer service position is a little different, your resume should change, too. After all, submitting the resume that got you your first job probably won’t help you get that management position.
Employers prefer applicants who are interested in working for their company. Submitting a generic resume lets them know you just want a job, not their job, so take the time to customize your resume to fit the position and stand out. Well-paying customer service can be competitive, so it’s worth the time to give yourself an extra advantage.
There’s no better way to learn about writing good resumes than by reading them. These two customer service resume examples show how you can customize your resume for different roles. Whether you want to stay on the front lines or become a manager, your resume should reflect that.