Many industries don’t require a customer service representative to have advanced training or degrees. For most entry-level roles, you just need a high school diploma or GED.
However, having an associate’s or bachelor’s degree in business administration or something similar can help. These degrees demonstrate that you can dedicate yourself to something. They also show that you can communicate well enough to get through higher education.
If you want to move into a managerial role, a bachelor’s degree is more important. Many companies require their managers to have a college degree, but the specific degree is flexible.
You can also get management certifications. If you’re currently a customer service representative, you may not have specific managerial experience — getting a management certificate can make you a more attractive candidate.
Common management certificates include:
- Certified Manager (CM)
- Certified Business Process Associate (CBPA)
- Certified ScrumMaster (CSM)
- Project Management Professional (PMP)
Make sure to check the requirements in the job descriptions. Many postings will mention the specific certifications a company wants. If you’re planning a future job change, you can get started on your certifications, so that, when it’s time to apply, you’re ready.