Customer Service Representative Resume Examples, Skills, and Keywords
Seeking a position in customer support? Whether you’re trying to land your first job or want to start a new career path, our customer service representative resume samples will get you on the right track to get hired.Optimize your Resume Build a New Resume
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5 Customer Service Representative Resume Writing Tips
Here are tips to help you craft a winning resume that will increase your chances of landing an interview.
Tip # 1: Write a compelling resume introduction
Recruiters have to go through several resumes every single day. They might even read dozens of them before they finally get to yours. The fact that they all look almost the same doesn’t help. Make your resume stand out with a brief introduction.
Keep your introduction short — two or three sentences max. You can use this section to display your :
- Professional summary.
- Professional profile.
- Career goals and objectives.
Remember that this is a snapshot of you as an applicant — what are your career goals? Why do you want a job in customer service? What do you bring to the table?
Tip # 2: Avoid using generic language
Generic buzzwords tend to feel more like fluff, and they don’t tell hiring managers anything they haven’t heard before. They don’t provide much relevant information about your skills and previous achievements. You should avoid stock phrases and cliches like:
Use action words that actually showcase what you’ve done. Try using:
Tip # 3: Keep your entries short and straight-to-the-point
Your prospective employer will spend mere seconds looking at your resume before deciding to grant you an interview or not. Writing never-ending walls of text in each section of your resume won’t do you any favors. You need to make it skimmable and easy-to-read. This way, you’ll allow the hiring manager to come to a quick decision about your application.
Use bullet points to describe your previous responsibilities — three to six per entry should suffice. The older the position, the fewer bullets it should get. This will give you more space to talk about your most recent experience.
Remember to use active voice exclusively throughout your resume to keep your sentences concise. If you have an entry like:
- “The problem was solved by me.”
Use active voice instead, and turn it into:
- “I solved the problem.”
Tip # 4: Scatter your customer service skills throughout your whole resume
Including a “Skills” section is an excellent idea. You can use it to tailor your resume to the specific job opening. However, use it only to highlight your most relevant abilities. If you make it too extensive, it becomes overwhelming and difficult to parse.
If you have more skill keywords that you want to use, incorporate them across your education and experience sections, or put a few more in your introduction. That way, it doesn’t look like you’re trying to stuff your resume full of keywords just to get through the ATS.
Tip # 5: Don’t let a typo get between you and your dream job
We all make mistakes here and there. However, your resume is not the right place for human nature. If you submit a document packed with spelling and grammatical errors, you’ll come across as negligent and unprofessional. Always proofread your work before submitting your final application. If you’re in doubt, ask a friend to look at your resume or use a spellchecker.