Customer Service Representative Resume Examples, Skills, and Keywords
Seeking a position in customer support? Whether you’re trying to land your first job or want to start a new career path, our customer service representative resume samples will get you on the right track to get hired.Optimize your Resume Build a New Resume
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Customer Service Representative Resume Sample
Customer service careers tend to be incredibly rewarding. After all, you spend your time making others happy by improving their customer experience. Even if it’s entry-level, a position in customer service will help you develop many skills that will come in handy in any professional setting. Your primary duties will be:
- Processing orders and requests.
- Ensuring customer satisfaction.
- Responding to customer inquiries.
- Resolving customer complaints.
As a customer service representative, you can perform many different roles and work for numerous industries. You could become a call center agent, a patient care coordinator, a front desk receptionist, or a concierge. Once you decide on the best position for your professional goals, you’ll have to write a winning resume to showcase your customer service representative skills.
Before reaching your hiring manager’s hands, your resume will have to get through an applicant tracking system (ATS). But don’t worry — this article will give you all the necessary tools to make it to the interview stage. First of all, take a look at the customer service representative sample resume below.
Cleveland, OH 45840 • (555) 555-1234 • email@example.com • linkedin.com/in/a-macey
CUSTOMER SERVICE REPRESENTATIVE
Energetic and performance-driven Customer Service Representative with 4 years of experience improving customer satisfaction, and successfully defusing the toughest clients. Excellent communication and interpersonal skills and the ability to respectfully interface with executives from various departments and divisions.
Customer Service |Marketing & Sales |Training & Development |Conflict Resolution|Performance Improvement Strategies |Communication | Marketing Data Analysis | Active Listening | Customer Relationship Management | Customer Retention | Event Planning & Execution
Created best-in-class service for customers utilizing America’s most reliable network.
- Managed 45+ calls per day and addressed billing inquiries from escalated customers to retain 20+ customers a month.
- Reviewed product sales orders for accuracy, explained documents, and approved order exceptions; Selected to assist in training new agents.
- Utilized Customer Relationship Management (CRM) software to gather and analyze customer information and facilitate retention campaigns.
Coordinated patient scheduling for 245 practices in 17 states and 150 dental practices for patients not seeking treatment in 24-36 months.
- Generated 1,500+ calls per week and retained 25% of patients by scheduling appointments.
- Communicated with patients to determine reasons for leaving the practice and to improve patient experience and dental practices processes.
Customer Service Representative Resume Skills and Keywords
The ATS works like a search engine. Beating this filtering software is more about strategy than ability — it’s all about having the right keywords. Read the job description closely and look for some of the customer service representative resume skills below.
Skills for a Customer Service Representative:
- Organization skills
- Customer-focused service
- Administrative assistance
- Social Media
- Computer literacy
- Account management
- Customer Relationship Management (CRM)
- Cash handling
- Data Entry
- Customer satisfaction
- Interpersonal skills
- Technical support
- Sales management
- Data analysis
- Teller operations
- Hotel Management
- Back office operations
- SAP ERP
- Public relations
- Phone etiquette
- Supply chain management
- Public speaking
- Event planning
- Customer experience
- Project management
- Strategic planning
- Customer support
- Customer contact
- Corporate social responsibility
- Business development
- Team spirit
- Business-to-Business (B2B)
- Order processing
- Business strategy
- Logistics management
- Receptionist duties
- SAP products
- Contact centers
- Inventory management
5 Customer Service Representative Resume Writing Tips
Here are tips to help you craft a winning resume that will increase your chances of landing an interview.
Tip # 1: Write a compelling resume introduction
Recruiters have to go through several resumes every single day. They might even read dozens of them before they finally get to yours. The fact that they all look almost the same doesn’t help. Make your resume stand out with a brief introduction.
Keep your introduction short — two or three sentences max. You can use this section to display your :
- Professional summary.
- Professional profile.
- Career goals and objectives.
Remember that this is a snapshot of you as an applicant — what are your career goals? Why do you want a job in customer service? What do you bring to the table?
Tip # 2: Avoid using generic language
Generic buzzwords tend to feel more like fluff, and they don’t tell hiring managers anything they haven’t heard before. They don’t provide much relevant information about your skills and previous achievements. You should avoid stock phrases and cliches like:
Use action words that actually showcase what you’ve done. Try using:
Tip # 3: Keep your entries short and straight-to-the-point
Your prospective employer will spend mere seconds looking at your resume before deciding to grant you an interview or not. Writing never-ending walls of text in each section of your resume won’t do you any favors. You need to make it skimmable and easy-to-read. This way, you’ll allow the hiring manager to come to a quick decision about your application.
Use bullet points to describe your previous responsibilities — three to six per entry should suffice. The older the position, the fewer bullets it should get. This will give you more space to talk about your most recent experience.
Remember to use active voice exclusively throughout your resume to keep your sentences concise. If you have an entry like:
- “The problem was solved by me.”
Use active voice instead, and turn it into:
- “I solved the problem.”
Tip # 4: Scatter your customer service skills throughout your whole resume
Including a “Skills” section is an excellent idea. You can use it to tailor your resume to the specific job opening. However, use it only to highlight your most relevant abilities. If you make it too extensive, it becomes overwhelming and difficult to parse.
If you have more skill keywords that you want to use, incorporate them across your education and experience sections, or put a few more in your introduction. That way, it doesn’t look like you’re trying to stuff your resume full of keywords just to get through the ATS.
Tip # 5: Don’t let a typo get between you and your dream job
We all make mistakes here and there. However, your resume is not the right place for human nature. If you submit a document packed with spelling and grammatical errors, you’ll come across as negligent and unprofessional. Always proofread your work before submitting your final application. If you’re in doubt, ask a friend to look at your resume or use a spellchecker.